We're here to help you.
Customers Bank provides multiple ways to connect with us. You can call our dedicated support lines for immediate assistance, use our branch locator to find nearby locations and hours, or send an email for less urgent inquiries. We are here to help with your banking needs.
For immediate assistance with your accounts, transactions, or general banking questions, Customers Bank offers several direct phone lines. Our customer service representatives are ready to help you navigate your banking needs, provide account information, or address any concerns you may have. We aim to connect you with the right expert quickly, ensuring your questions are answered efficiently.
If you require support for specific services, such as online banking technical issues or reporting a lost or stolen card, dedicated phone numbers are available. This ensures that your call is routed to the appropriate department, reducing wait times and providing specialized assistance. Please have your account information ready when you call to help us serve you faster.
Our main customer service line operates during standard business hours, with specialized teams available for certain services at extended times. Check our website for the most current operating hours for each specific phone number. You can also find information about common banking practices and consumer protection guidelines from the Consumer Financial Protection Bureau (CFPB).
Finding a Customers Bank branch or ATM is simple using our online locator tool. Just enter your address or zip code, and our system will display the nearest locations, complete with their addresses, operating hours, and available services. This tool is designed to help you plan your visit, whether you need to make a deposit, withdraw funds, or speak with a banking specialist in person.
Our branches offer a range of services from account opening to financial consultations. We recommend checking the branch details on our locator before your visit to confirm specific services offered at that location. For general information on banking services, you can consult resources like the FDIC.
For questions that are not urgent or require detailed explanations, sending an email to Customers Bank is a convenient option. Our dedicated customer service team monitors incoming emails and strives to provide timely and thorough responses. This method is ideal for inquiries about account statements, updating contact information, or requesting general information about our banking products.
When sending an email, please include your full name, a brief description of your inquiry in the subject line, and any relevant account numbers (without sharing sensitive login credentials). This helps us direct your email to the correct department and respond more efficiently.
We prioritize the security of your information. Please avoid including highly sensitive data such as your full social security number or debit card PIN in any email communication. For such matters, we recommend contacting us by phone or visiting a branch in person. Expect a response from Customers Bank within one to two business days for most email inquiries.
| Contact Method | Purpose | Response Time | Availability |
|---|---|---|---|
| Phone Support | Immediate account assistance, technical issues | Instant | During business hours |
| Branch Visit | In-person transactions, financial advice | Instant | Branch operating hours |
| Email Inquiry | Non-urgent questions, detailed requests | 1-2 business days | 24/7 (for sending) |
The primary customer service phone number for Customers Bank can be found on our 'Contact Us' page. We recommend checking the website for the most current number and specific department extensions to ensure you reach the correct team for your inquiry.
You can locate a Customers Bank branch using the 'Branch Locator' tool on our website. Simply enter your zip code or address, and it will display nearby branches, their addresses, and hours of operation.
Yes, you can email Customers Bank for non-urgent account inquiries. Please avoid including highly sensitive information like your full social security number in emails. Our team aims to respond within one to two business days.
If your Customers Bank card is lost or stolen, please call our dedicated customer service line immediately. This number is available 24/7 for card-related emergencies to help protect your account from unauthorized use.
Customers Bank customer service hours vary by department. While our main line operates during standard business hours, some specialized support, such as for lost cards, may be available outside these times. Please check our website for specific department hours.
Customers Bank